Customer Service Representative – Benefit Plans & Claims Processing
Opening created by internal promotion – come grow with us!
Are you the kind of person who can turn a benefits question into a clear, confident answer? Do you thrive on the phone and take pride in precision? If so, we’d like to meet you.
We’re adding a Customer Service Representative to our team following a recent internal promotion -- proof that growth and advancement are real here!

What You’ll Do

• Deliver exceptional, high-touch phone support to participants enrolled in tax-advantaged benefit plans
• Educate members on Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), and Independent Coverage HRAs (ICHRAs) plan guidelines and eligibility requirements
• Accurately screen, review, and enter claims in accordance with plan documents and IRS regulations
• Troubleshoot issues, resolve discrepancies, and ensure timely claim processing
• Maintain meticulous documentation and data integrity

• Proven ability to provide a high level of customer service
• Strong phone presence with clear, professional communication skills
• Demonstrate strong attention to detail and demonstrate a high level of accuracy in work
• Possess proficient data entry and keyboarding skills
• Previous experience in a claims or insurance environment is a plus

• Direct impact on participants navigating important healthcare and financial benefits
• Exposure to tax-advantaged benefit plans (FSAs, HRAs, ICHRAs)
• Comprehensive and layered paid training program that provides the tools and hands on resources for success in this role
• Clear path for advancement—this opening exists because someone was promoted
• Collaborative team environment focused on service excellence

If you’re service-driven, process-oriented, and ready to grow within a stable and specialized industry, we want to connect.

Apply today and take the next step in your customer service career!  https://diversifiedbenefitservices.applytojob.com/apply

If this role sounds like a fit, we'd love to hear from you. Apply now.

Diversified Benefit Services Terms and Conditions:

1. Diversified Benefits Services uses SMS in efforts to contact candidates in a timely manner in order to request more information or keep candidate informed regarding the status of their application.

2. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at mprescott@dbsbenefits.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive occasionally. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy below.

Privacy Policy: We collect your mobile number and related opt-in data for the delivery of SMS messages. Your mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.